Last Updated: September 2026
At SparkEdge, every project is customized according to the client's specific requirements. Because our services involve significant planning, design, development and creative work, refunds are handled according to the following policy.
Advance payments secure your project slot and allow work to begin. Once work has started, advance payments are generally non-refundable.
If you cancel your project before work has started, any refund will be reviewed on a case-by-case basis. Processing fees or other non-recoverable costs may be deducted where applicable.
Once design, planning, development, or related work has commenced, payments made for completed work are generally non-refundable.
No refunds will be issued after the final project has been delivered or approved by the client.
Since our services are digital and customized, they cannot be returned like physical products. For this reason, completed work is generally not eligible for refunds.
If a client becomes unresponsive for an extended period, the project may be paused. Any work already completed remains billable.
Requests beyond the originally agreed project scope may require additional quotations and are not covered under the original pricing.
If SparkEdge is unable to deliver the agreed service due to reasons solely within our control, we will work with the client to find a fair solution, which may include partial refunds or alternative arrangements where appropriate.
Clients are encouraged to contact us directly before initiating chargebacks or payment disputes. Unauthorized or fraudulent chargebacks may result in project suspension and legal action where applicable.
Payments made through our online checkout are processed by Cashfree Payments (for clients billed in Indian Rupees) and include a small, clearly displayed gateway processing fee at the time of payment (see our Terms & Conditions for how this fee is calculated). This processing fee is charged and retained by the payment gateway, not SparkEdge, and is therefore non-refundable even in cases where the underlying project amount is approved for a refund.
Where a refund of an online payment is approved, the refundable amount will be returned to the original payment method used at checkout (card, UPI or net banking) via Cashfree, and can typically take 5–7 working days to reflect, depending on your bank.
Clients billed outside India pay in their chosen currency (USD, EUR, GBP and others) through PayPal instead of Cashfree. The same principle applies: PayPal's own processing fee is added and clearly shown at checkout, is charged and retained by PayPal (not SparkEdge), and is therefore non-refundable even when the underlying project amount is approved for a refund.
Where a refund of a PayPal payment is approved, the refundable amount is returned to the original PayPal account used at checkout, in the same currency it was paid in, and can typically take 3–5 working days to reflect, depending on PayPal and your bank. International payments are collected exclusively through PayPal — there is no manual/offline payment option for these clients, so every International payment always comes with a proper invoice.
For payments made manually (bank transfer or UPI arranged directly with our team rather than through the online Cashfree checkout), an approved refund will be returned using the same bank transfer or UPI method, directly to the account or UPI ID it was originally paid from, within a similar timeframe. Manual payments are only available to Local (India) clients — International clients always pay via PayPal, as noted above.